Field of application

These general terms and conditions of sale (hereinafter “GTC”) govern the legal relationship between the online boutique Petit Gris (hereinafter “Petit Gris”) and its client (hereinafter “the Client”). They are written in French and are accessible at all times on the website They do not apply to products from the Petit Gris online boutique that have been sold to the Client by another supplier.
Petit Gris reserves the right to modify the GTC. The version of the GTC valid at the time of the order applies. It cannot be modified unilaterally for the order in question.


Petit Gris offers a range of products presented on its website:

The offer is intended for individuals or legal entities that have their domicile or registered office in Switzerland, Liechtenstein, the United Kingdom and the European Union as a whole. The products are only delivered to addresses located in Switzerland, Liechtenstein, the United Kingdom and the European Union as a whole.

Customer’s order

The order is considered as confirmed and firm at the end of the ordering process on the website . Once confirmed, the order is contractual and cannot be cancelled.

Products mentioned on the website

The photographs displayed are not contractual. The information provided on the products is for information only.
As products offered for sale on the site are handmade, each object is likely to differ from one copy to another.

Available stocks

Petit Gris does not guarantee stock availability. If a product is unavailable, Petit Gris will inform the Client as soon as possible. Delays in delivery do not give the right to cancel the contract.


Prices are indicated in Swiss francs, net amounts, including all taxes. Petit Gris reserves the right to modify prices at any time. The prices in effect are those displayed at the time of the order.


Once the order has been transmitted, the client automatically receives an acknowledgement of receipt confirming that the order and payment have been received by Petit Gris. The Client can no longer cancel his/her order once it has been processed. If an order is completed, the original order is used as the basis for calculation, however any special offers and discounts valid at the time of addition are not taken into account.

Petit Gris may, without justification, refuse all or part of the order. In this case, the Client will be informed and any payments already made will be refunded. All other claims are excluded, in particular items that are not available will not be delivered at a later date. Temporarily unavailable items cannot be reserved.

Delivery terms and deadlines

Petit Gris delivers in Switzerland, throughout the European Union, in the United Kingdom and in Liechtenstein. Delivery is carried out by post by the service provider chosen by Petit Gris. Available items are dispatched within 5 working days upon receipt of payment from the Client, whenever possible. The Client has the option of picking up items ordered from Petit Gris free of charge with an appointment previously agreed upon by e-mail. Any exceptional extension of the delivery period is announced on the home page of the website

Shipping costs

Shipping costs include postage and packing.

For shipments to Switzerland and Liechtenstein :

Letter/package up to 250gr (S), CHF 9.00
Parcel up to 2kg (M), CHF 14.00
Parcel up to 10kg (L), CHF 18.00
Parcels up to 30kg (XL), CHF 27.00

For shipments within the European Union and the UK:

Letter/package up to 250gr (S), CHF 18.00
Parcel up to 1kg (M), CHF 23.00
Parcels up to 5kg (L), CHF 35.00
Parcels up to 10kg (XL), CHF 43.00

Custom duties

When a package is shipped internationally, it may be subject to import taxes, customs duties and/or fees imposed by the country of destination. These charges are generally due once the package arrives in the country of destination.

As a general rule, the buyer is responsible for the payment of additional costs such as customs duties, taxes and customs clearance fees. These charges can vary considerably and are often based on the price and type of item, the weight and dimensions of the package, the country of origin and the taxes, duties and fees of the country of destination.

Petit Gris is not responsible for any additional fees that may apply once the purchase has been made from its online shop.

No participation in shipping costs is charged when the order is collected from Petit Gris with an appointment previously agreed upon by e-mail.

Terms and conditions of payement

The following payment methods are possible: Paypal, Twint, credit cards via our secure platform Payrexx.

Bank details :
IBAN CH85 0022 8228 1446 9301 V
Account holder: Petit Gris, 1180 Rolle

Liability for delivery

Errors in delivery and damage due to transport are to be claimed within 48 hours of receipt of the order. After this period, the goods are considered to be accepted.

Damages and claims

Damages due to poor maintenance, failure to follow the operating instructions or normal wear and tear are not covered. Petit Gris items are handcrafted and may vary in colour, shape and weight depending on the batch; these variations cannot be the subject of a claim.

Return and exchange of goods

Any return or exchange of merchandise must be requested by e-mail to Petit Gris within 7 days of receipt of the package. An agreement must be reached between the parties before the items are returned. Returned items must be intact and complete in their original packaging. The shipping costs related to the return are the responsibility of the Client.

Data protection

The information requested from the Client will be treated electronically and considered confidential. It may only be communicated to partners involved in the execution of the order and payment.

Content of the website

The content of the website (text, images, logo, etc.) is subject to copyright. Any use or reproduction, even partial, must be subject to an agreement with Petit Gris.

Obligations of the Client

The Client guarantees the accuracy of the data transmitted to Petit Gris and declares that he has full legal capacity to commit himself under the GTC. Petit Gris does not deliver any goods to minors or clients under guardianship, except with the written authorisation of one of the parents or guardian. The Client is deemed to accept without reservation all the provisions of these GTC.

Company details

Petit Gris
Route de Gilly 14a
CH – 1180 Rolle

Applicable law and place of jurisdiction

The place of jurisdiction is in Nyon. In the event of a dispute, Swiss law shall apply. The French version of this GTC applies.

Rolle, October 2020